JK Consulting is a Full Service IT Managed Service Provider (MSP).

Plagued by system downtime, viruses, spyware, loss of productivity, and every other excuse for why the computer system you rely upon to run your business is not working consistently and as expected? These distractions are unnecessary and very expensive.

JK Consulting understands this. We also know that businesses are constantly challenged by the task of managing the demands of growing their business while coping with continuous technology challenges.

Our focus is to keep your systems operational and available so that you can focus your efforts on the demands of growing your business, managing costs and increasing revenues. We want to help you realize the productivity gains and ROI you have been expecting from your computer systems.

Managed Services (PDF)

JK QUALITY – We use only time tested, field proven products from top manufacturers such as Microsoft, Intel, Cisco, Ubiquiti, Dell, HP and more on every project.

JK RESPONSIVENESS – We operate a 24/7 tech support service here in the USA. Our average customer support call wait time is less than 1 minute and average time to completion is less than 30 minutes.

JK BUSINESS ETHICS – Our business model is built on long term client relations. Many of our clients have been with us for over 10 years. We pride ourselves on our up-front pricing and clear explanations of our services. JK maintains a client retention rate of 95%+.

What are Managed Services?

Managed Services (PDF)

JK Consulting provides you with a single source of professional expertise and resources to streamline system management and support functions at an affordable price.

JK Consulting uses advanced processes, tools and methodologies, to deliver superior services that match your needs.

You can choose from a variety of service plans that range from routine system maintenance and management to our Complete IT Managed Services.

JK Consulting will help you turn your data networks into an effective, efficient component of your growing business limiting downtime and increasing office productivity.

Comprehensive Server Management;

Our comprehensive server management keeps your servers running, available and secure.

Multiple Service Levels For Workstation Management;

Our comprehensive workstation level services are designed to keep your systems and personnel productive.

Each program provides varying levels of coverage based on user desired results and budget without compromising quality.

Telecom, Internet & Voice Assessment

We are extending a FREE assessment opportunity to our new customers, partners, and associates.  The assessment will review your current telecom, internet, and network infrastructure to help you evaluate what solution upgrades or cost savings opportunities may be available to you.

We typically save our clients between 20% and 40% on their technology services.

Server Service Level Program
  • Backup Management
  • Data Recovery
  • Event Log Monitoring
  • Firmware Management
  • Service Monitoring and Notification
  • App and O/S Patch Management
  • SQL Server, Exchange, IIS, OS
  • Virus Definition Management
Level 1 Service Program

Provides the basic services to keep the workstation secure and notify us of any imminent problems.

 

  • Daily System Audits
  • End User Support Portal
  • Monthly Management Reports
  • App and O/S Patch Management
  • System Log Monitoring
  • Virus Protection Management
Level 2 Service Program

Provides more advanced security measures for dealing with malicious threats, establishes baseline policies, asset tracking and changes, software rollout and upgrades and overall health of the workstation.

 

  • Application Addition and Change Notification
  • Application Deployment
  • Application Log Monitoring
  • Asset Management
  • Daily System Audits
  • Desktop Policy Enforcement
  • End User Remote Control
  • End User Support Portal
  • Hardware Change Notification
  • Monthly Management Reports
  • Remote Management
  • Report Generation
  • Security Log Monitoring
  • App and O/S Patch Management
  • Spyware Removal and Management
  • Security Log Monitoring
  • Virus Protection Management

MANAGED SERVICE TERMS EXPLAINED

Application Deployment—Application Deployments define the package of software components that make up an application in a particular environment.

Application & System Log Monitoring—Log monitors are a type of software that monitor log files. Servers, applications, network and security devices generate log files. Errors, problems, and more information is constantly logged and saved for analysis. In order to detect problems automatically, system administrators and operations set up monitors on the generated logs. The log monitors scan the log files and search for known text patterns and rules that indicate important events.

Asset Management—IT asset management maintains and develops standards, policies, processes, measurements and systems which enable the organization to properly manage its IT assets with respect to risk, control, governance, costs and business compliance and the performance objectives that have been set by the organization. IT asset management is an integral part of an organization’s IT strategy, as it involves intensive data gathering of detailed software and hardware inventory information.

Backup and Data Recovery—In information technology, a backup is a copy of computer data taken and stored elsewhere so that it may be used to restore the original after a data loss event. Backups can be used to recover data after its loss from data deletion or corruption, or to recover data from an earlier time. Data Recovery involves a set of policies, tools and procedures to enable the recovery or continuation of vital technology infrastructure and systems following a natural or human-induced disaster. Data recovery focuses on the IT or technology systems supporting critical business functions.

Daily System Audits—An information technology audit, or information systems audit, is an examination of the management controls within an Information technology (IT) infrastructure. The evaluation of obtained evidence determines if the information systems are safeguarding assets, maintaining data integrity, and operating effectively to achieve the organization’s goals or objectives.

End User Support Portal—A support portal, or web support portal, is a self-serve, web-based customer service tool customers can use to get help quickly. Support portals enable customers to find information, request support, and resolve issues online easily and autonomously.

Monthly Management Reports—Network management reporting is an essential tool for network administrators. Comprehensive network management reporting provides IT teams with data to monitor their infrastructure, increase productivity and aid in decision-making. From reporting on the total number of unresolved issues, to CPU utilization, interface errors, application performance or rogue wireless activity, reports hold the key to capacity planning, network architecture validation and SLA compliance.

Remote Management—Remote monitoring and management (RMM) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a managed service provider.

Functions include the ability to:

  1. Install new or updated software remotely (including patches, updates and configuration changes)
  2. Detect new devices, automatically install the RMM agent and configure the device
  3. Observe the behavior of the managed device and software for performance and diagnostic information
  4. Generate alerts and provide reports and dashboards

App and O/S Patch Management—A patch is a set of changes to a computer program, or its supporting data, designed to update, fix, or improve functionality. This includes fixing security vulnerabilities and other software flaws.

Spyware Removal and Management—Spyware is a type of malware that aims to gather information about a person or organization, without their knowledge, and send such information to malevolent actors. Furthermore, spyware asserts control over a device without the consumer’s knowledge, sending confidential information to another entity without the consumer’s consent.

Virus Protection Management—Antivirus software, also known as anti-malware software, is a computer program used to prevent, detect, and remove malware (malevolent software).

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What our clients say

All reviews published on Google

JK Consulting
4.4
Based on 24 reviews
powered by Google
Tammy Newton
Tammy Newton
17:04 12 Mar 20
We have been using JK Consulting for 14 years. Great customer service for our small business. We have purchased... computers, laptops, IP phone system for our small business. They even perform cloud backups and remote support. THANKS, JK!read more
Robert Rouille
Robert Rouille
09:04 11 Mar 20
Fixed a computer for me and did a awesome job... will go to them for any PC needs. Very friendly staff and very... professional... took the time to talk and explain.read more
David Throne
David Throne
15:11 06 Feb 20
Fast turn around, friendly, professional.
Bill Bromberek
Bill Bromberek
04:44 30 Jan 20
Best for computer services
Shikha Arora
Shikha Arora
04:17 21 Apr 19
I use JK Consulting for my professional and personal IT needs. They are proficient and excel in all tech areas. The... customer service is beyond excellent and staff are very kind and friendly. Always going beyond to simplify and maximize my requirements for my day to day needs. I highly recommend JK Consulting with no hesitation to anyone that wants top quality service!read more
Alex Eslinger
Alex Eslinger
19:41 29 May 18
My company uses JK Consulting for our IT needs. Everyone I have dealt with thus far has been great. Jake and Steve were... both very professional and helpful.read more
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