Managed IT Services

RELIABLE | SECURE | FLEXIBLE

Within our fixed-fee IT support service, we secure, manage, monitor, and maintain your IT assets at the highest level of industry standards, but that is just the beginning. As your IT partner, we provide executive-level consultative services not available in less comprehensive IT maintenance models. We address the IT issues you are experiencing while providing the forward-leaning IT advice you need to continue to scale your business.

Managed IT Services Plan

Every business leader faces time constraints. Everyone looks to you for answers, instruction, and direction. It’s hard to carve out time in your schedule for what you want to do and for growth strategy implementation. So, maybe you’re thinking about tasks to delegate to free time for you to work ON your business instead of IN your business. Our team of IT professionals works with busy business executives every day, taking on IT maintenance and support and freeing them to tackle go-forward business initiatives. It’s how our clients find time to keep their competitive edge.

Managed Service Elements

  • Network Management & Monitoring
  • Security & System Updates
  • Cybersecurity Management
  • Threat Monitoring
  • 24/7 USA Based Help Desk
  • Incident Response
  • Backup & Disaster Recovery
  • Business Continuity Strategy
  • Executive IT Consulting
  • Remote & On-Site Troubleshooting
  • Mobile Device Management
  • Regulatory Compliance

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What Our Managed Service Plans Include

IT management for every aspect of your operations, all in one price

JK Consulting Managed IT Services

Professional expertise and resources to streamline system management and support functions at an affordable price. Our Team gets to know you, your company, your technology, and your staff. We become an extended member of your team ready to respond when you need us.

A cost structure tailored to your business means you can budget with confidence instead of incurring unexpected costs when something breaks down.

Keep your servers, PCs, and other vital network devices functioning optimally, improving reliability and security. We can address potential issues before they become a problem because we have the ability to monitor your businesses’ devices, applications, and systems continuously. In fact, JK can resolve many common issues proactively before they actually affect your network.

Maintain peak performance of the hardware and software you already own. Strategize on the tools and systems that will best serve your needs down the road. Technology isn’t only an asset. It’s a major investment for your organization. We can arm you with the insight you need about how these assets are performing empowering you to make fact-based decisions to optimize your technology investments.

We operate a USA based 24/7 Help Desk that is ready to assist you when you need us. You will not be routed to a call center or to a Technician that is unfamiliar with your business. When a particular issue or scenario arises, we are on top of it immediately and can give it the focused attention necessary to minimize any disruption.

Harnessing industry best practices to help keep your environment and essential business data secure, protected, and available.

It’s more important than ever to protect your IT infrastructure and the devices you use to run your business. We implement proven layered security processes and always up-to-date solutions to keep your business safe.

Tools and methodologies, to deliver superior services that match your needs.

Review your current telecom, Internet, and network infrastructure. Detailed analysis report and of your company’s existing;

  • IT infrastructure
  • Management
  • Security
  • Processes
  • Performance

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JK Consulting Managed Service Plans

Take the first step and give us a call.

Together we will put a plan in place that will turn your business technology systems into effective, efficient components that will increase productivity and contribute to the continued growth of your company.

Contact us  to arrange a 15 minute no obligation virtual meeting to see how much JK Consulting can save your business.

MANAGED SERVICE TERMS EXPLAINED

Application Deployments define the package of software components that make up an application in a particular environment.

Log monitors are a type of software that monitor log files. Servers, applications, network and security devices generate log files. Errors, problems, and more information is constantly logged and saved for analysis. In order to detect problems automatically, system administrators and operations set up monitors on the generated logs. The log monitors scan the log files and search for known text patterns and rules that indicate important events.

IT asset management maintains and develops standards, policies, processes, measurements and systems which enable the organization to properly manage its IT assets with respect to risk, control, governance, costs and business compliance and the performance objectives that have been set by the organization. IT asset management is an integral part of an organization’s IT strategy, as it involves intensive data gathering of detailed software and hardware inventory information.

In information technology, a backup is a copy of computer data taken and stored elsewhere so that it may be used to restore the original after a data loss event. Backups can be used to recover data after its loss from data deletion or corruption, or to recover data from an earlier time. Data Recovery involves a set of policies, tools and procedures to enable the recovery or continuation of vital technology infrastructure and systems following a natural or human-induced disaster. Data recovery focuses on the IT or technology systems supporting critical business functions.

An information technology audit, or information systems audit, is an examination of the management controls within an Information technology (IT) infrastructure. The evaluation of obtained evidence determines if the information systems are safeguarding assets, maintaining data integrity, and operating effectively to achieve the organization’s goals or objectives.

Antivirus software, also known as anti-malware software, is a computer program used to prevent, detect, and remove malware (malevolent software).

A support portal, or web support portal, is a self-serve, web-based customer service tool customers can use to get help quickly. Support portals enable customers to find information, request support, and resolve issues online easily and autonomously.

Network management reporting is an essential tool for network administrators. Comprehensive network management reporting provides IT teams with data to monitor their infrastructure, increase productivity and aid in decision-making. From reporting on the total number of unresolved issues, to CPU utilization, interface errors, application performance or rogue wireless activity, reports hold the key to capacity planning, network architecture validation and SLA compliance.

Remote monitoring and management (RMM) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a managed service provider.

Functions include the ability to:

  • Install new or updated software remotely (including patches, updates and configuration changes).
  • Detect new devices, automatically install the RMM agent and configure the device.
  • Observe the behavior of the managed device and software for performance and diagnostic information.
  • Generate alerts and provide reports and dashboards

A patch is a set of changes to a computer program, or its supporting data, designed to update, fix, or improve functionality. This includes fixing security vulnerabilities and other software flaws.

Spyware is a type of malware that aims to gather information about a person or organization, without their knowledge, and send such information to malevolent actors. Furthermore, spyware asserts control over a device without the consumer’s knowledge, sending confidential information to another entity without the consumer’s consent.