Managed IT Service
Design | Procure | Install | Manage | Monitor | Maintain | 24/7 Support
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Managed IT Services
Reliable | Secure | Flexible
When you’re looking for fixed-fee managed IT services and IT support that you can trust, JK Technology Solutions is the partner you need. We provide advanced technical support to secure, manage, monitor, and maintain every aspect of your Information Technology (IT) assets. The result is a network optimized for performance and secured at the highest level. But that’s not all we do.
In today’s interconnected world, networks serve as the backbone of operations for businesses of all sizes. From emails to data storage, from client communication to financial transactions, virtually every aspect of modern business relies on network connectivity. Therefore, any disruption or downtime can have severe consequences, leading to productivity loss, revenue decline, and damage to reputation.
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Executive IT Consulting
We arm you with the insight you need about how your technology assets are performing empowering you to make fact-based decisions to optimize your technology investments.
24/7 USA Based, JK Staffed IT Support
Rest easy knowing that our IT support is only a phone call away 24/7. We’ll solve the problem right when you need us.
A Team You Can Trust
You’re in good hands while our trusted and experienced team tackles IT maintenance and upkeep.
Behind the Scenes
We aren’t just there when you need us. Our team is also working behind the scenes to keep things running smoothly.
The Right Plan for Your Business
From basic to complete managed services, JK will custom tailor a plan that meets your needs and offers the flexibility to grow as your business needs change.
Single Point of Contact for All IT Requirements
Professional expertise and resources to streamline system management and support functions at an affordable price.
Simplified Billing, Cost Management & Control
Managed IT for every aspect of your operations, all in one fixed monthly cost
Servers, Workstations, Mobile Devices, Networks
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What Our Managed Service Plans Include
IT Management for every aspect of your operations, all in one price
Server and Workstation Management
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Remote Monitoring and Management
- Weekly Maintenance / Optimization
- System / Service Monitoring
- Unlimited Remote Support
- Automated alerting and repairs
Cloud Backup
- Daily offsite encrypted backups
- Quick File Restore
- Protection against malware and cryptoware
- Daily/Weekly Reporting
Virtual Disaster Recovery
- Automated Backup Recovery Testing
- Alerting and Troubleshooting any issues
- Monthly Reports
Hard Drive Encryption
- Managed full drive encryption for Windows Devices
- Protects data if the device is stolen or lost
- Centrally stored recovery keys
- Meet Regulatory Compliance Requirements
Antivirus
- Content Filtering and Ransomware protection
- Signature and Behavioral-based scanning
Endpoint Detection and Response (EDR)
- Focuses on The Devices—or Endpoints—Connected to That Network
- Monitors Inbound and Outbound Traffic for Abnormal Behavior
- Allows for policy-based control
- Rollback Systems to an Uncorrupted State After an Attack
- Utilizes Artificial Intelligence and Machine Learning to Track Threats
- Quarantines Suspicious Activity and Files
Patch Management
- Curated patching for 3rd Party applications
- Curated Microsoft Patching
- Automated approval for critical security updates
MAC Support - Support and Patching
- Weekly Maintenance / Optimization
- System / Service Monitoring
- Unlimited Remote Support
- Automated alerting and repairs
MAC Antivirus - Endpoint Detection and Response
- Focuses on The Devices—or Endpoints—Connected to That Network
- Monitors Inbound and Outbound Traffic for Abnormal Behavior
- Allows for policy-based control
- Rollback Systems to an Uncorrupted State After an Attack
- Utilizes Artificial Intelligence and Machine Learning to Track Threats
- Quarantines Suspicious Activity and Files
Remote IT Support and Troubleshooting
- 24/ availability
- Hourly or Unlimited Options
- Remote and Onsite
- Staffed by JK Technology Solutions
Network & Hardware Infrastructure
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Managed Firewall, Router/Core, Switch, Wireless Network
- Administration, Operation, Monitoring, and Maintenance
- Real-time network configuration backups
- Network performance metrics/analysis
- Network Health Report / Review
Advanced Managed Network Device
- Data break down (application, protocol, IP, port, and web domain)
- Identify the who, what, and where of data
- Deep Visibility into all network traffic
- Administration, Operation, Monitoring, and Maintenance
- Real-time network configuration backups
- Network performance metrics / analysis
- Network Health Report / Review
Advanced Cybersecurity Management
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Dark Web Monitoring
- 24 x 7 x 365 Monitoring
- Overcome Password Reuse
- Alerts and Report Analytics
- Proactive Prevention
Security Awareness Training
- Educates staff to avoid cyber incidents
- Quarterly Phishing Campaigns
- Engaging Training that Ensures Compliance
- Measure and Track Employee Progress
- Increase Awareness of Suspicious Messages
Security Operations Center (SOC)
- 24/7 Threat Monitoring and Analysis
- Threat Isolation and Remediation
- Incident Response and Notifications
Access Control Management
- Identity and Access management (IAM)
- Requires Two or More Verification Factors to Gain Access to a Resource
- Layered Approach to Securing Physical and Logical Access to Systems
- Meets Mandatory Compliance Requirements
DNS Filtering
- Block access to risky websites
- Enforce Internet usage policies
- Block malware & file downloads
- Granular control over the content
Vulnerability Scan
- Strengthen Security Posture
- Proactive Scanning for Vulnerabilities
- Strengthen Network Security
- Remediation Treatment Plans
- Align With Compliance Standards
- Identify Unpatched Areas
JK began offering managed IT services in 2006. We have learned a great deal from our experience and bring this knowledge to work every day keeping your systems reliable, secure, and flexible. We are a leading Managed IT Service Provider (MSP) servicing the Chicago Land area and SW Florida including Naples, Fort Myers, Estero, and Bonita Springs. Our clients maintain offices in over 20 states so no matter where you’re located JK can provide you with the support your business needs.
Request A FREE Virtual Consultation
Our mission is to provide the highest quality service and solutions to businesses and individuals alike.
Take the first step and give us a call.
Together we will put a plan in place that will transform your business technology systems into effective, efficient components that will increase productivity and contribute to the continued growth of your company.
Contact us to arrange a 15-minute no obligation virtual meeting to see how much JK Technology Solutions can save your business.
Managed Service Terms Explained
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Application Deployment
Application Deployments define the package of software components that make up an application in a particular environment.
Application & System Log Monitoring
Log monitors are a type of software that monitor log files. Servers, applications, network and security devices generate log files. Errors, problems, and more information is constantly logged and saved for analysis. In order to detect problems automatically, system administrators and operations set up monitors on the generated logs. The log monitors scan the log files and search for known text patterns and rules that indicate important events.
Asset Management
IT asset management maintains and develops standards, policies, processes, measurements and systems which enable the organization to properly manage its IT assets with respect to risk, control, governance, costs and business compliance and the performance objectives that have been set by the organization. IT asset management is an integral part of an organization’s IT strategy, as it involves intensive data gathering of detailed software and hardware inventory information.
Backup and Data Recovery
In information technology, a backup is a copy of computer data taken and stored elsewhere so that it may be used to restore the original after a data loss event. Backups can be used to recover data after its loss from data deletion or corruption, or to recover data from an earlier time. Data Recovery involves a set of policies, tools and procedures to enable the recovery or continuation of vital technology infrastructure and systems following a natural or human-induced disaster. Data recovery focuses on the IT or technology systems supporting critical business functions.
Daily System Audits
An information technology audit, or information systems audit, is an examination of the management controls within an Information technology (IT) infrastructure. The evaluation of obtained evidence determines if the information systems are safeguarding assets, maintaining data integrity, and operating effectively to achieve the organization’s goals or objectives.
Virus Protection Management
Antivirus software, also known as anti-malware software, is a computer program used to prevent, detect, and remove malware (malevolent software).
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End User Support Portal
A support portal, or web support portal, is a self-serve, web-based customer service tool customers can use to get help quickly. Support portals enable customers to find information, request support, and resolve issues online easily and autonomously.
Monthly Management Reports
Network management reporting is an essential tool for network administrators. Comprehensive network management reporting provides IT teams with data to monitor their infrastructure, increase productivity and aid in decision-making. From reporting on the total number of unresolved issues, to CPU utilization, interface errors, application performance or rogue wireless activity, reports hold the key to capacity planning, network architecture validation and SLA compliance.
Remote Management
Remote monitoring and management (RMM) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a managed service provider.
Functions include the ability to:
- Install new or updated software remotely (including patches, updates and configuration changes).
- Detect new devices, automatically install the RMM agent and configure the device.
- Observe the behavior of the managed device and software for performance and diagnostic information.
- Generate alerts and provide reports and dashboards
App and O/S Patch Management
A patch is a set of changes to a computer program, or its supporting data, designed to update, fix, or improve functionality. This includes fixing security vulnerabilities and other software flaws.
Spyware Removal and Management
Spyware is a type of malware that aims to gather information about a person or organization, without their knowledge, and send such information to malevolent actors. Furthermore, spyware asserts control over a device without the consumer’s knowledge, sending confidential information to another entity without the consumer’s consent.